Neatspy Refund Policy

All purchases of Neatspy tools and related services will be subject to the terms of this Refund Policy.

It is important that you carefully read and consider the terms stated here before you proceed to place an order. Your rights and privileges as a customer of Neatspy is stated here with specific exclusions and restrictions that may apply.

General Terms for Transactions

As a customer, after your purchase of our services, you will be expected to liaise with our customer care in case a complaint arises. Our standard procedure is to refer customer complaints to our Support Center for remedial action. It is only after consideration by customer care that refunds can be processed if your complaint could not be made good subject to terms and conditions.

Most customer complaints are successfully resolved by our Support Center, and claims for refund can be avoided in this regard.

Terms for Refund

All request for refunds are subject to our Refund Policy, and if you are eligible, processing is completed within 60 days of purchase date.

Refund Procedure

To have your refund request submitted, please contact us at [email protected], and it will be considered within 48 hours.

Effects of Chargeback

If a user's credit card payment or other payment forms for our services suffers a chargeback, we reserve the right to suspend the user's account. We will only restore the user's services after we have received all due payments. Service reactivation will only proceed at our discretion afterwards.

Version: March 15, 2019.

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Disclaimer

SOFTWARE INTENDED FOR LEGAL USES ONLY. It is the violation of the United States federal and/or state law and your local jurisdiction law to install surveillance software, such as the Licensed Software, onto a mobile phone or other device you do not have the right to monitor. The law generally requires you to notify users/ owners of the device that it is being monitored. The violation of this requirement could result in severe monetary and criminal penalties imposed on the violator. You should consult your own legal advisor with respect to legality of using the Licensed Software in the manner you intend to use it prior to downloading, installing, and using it. You take full responsibility for determining that you have the right to monitor the device on which the Licensed Software is installed. Neatspy cannot be held responsible if a User chooses to monitor a device the User does not have the right to monitor; nor can Neatspy provide legal advice regarding the use of the Licensed Software.