Neatspy Refund Policy
All purchases of Neatspy tools and related services will be subject to the terms of this Refund Policy.
It is important that you carefully read and consider the terms stated here before you proceed to place an order. Your rights and privileges as a customer of Neatspy is stated here with specific exclusions and restrictions that may apply.
General Terms for Transactions
As a customer, after your purchase of our services, you will be expected to liaise with our customer care in case a complaint arises. Our standard procedure is to refer customer complaints to our Support Center for remedial action. It is only after consideration by customer care that refunds can be processed if your complaint could not be made good subject to terms and conditions.
Our order process is conducted by our online reseller Paddle. Paddle is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to your payment & order, and handles refunds/returns.
Terms for Refund
All request for refunds are subject to our Refund Policy, and if you are eligible, processing is completed within 60 days of purchase date.
To have your refund request submitted, please contact our online reseller Paddle on Paddle.net, and it will be considered within 7 business days.
Effects of Chargeback
If a user's credit card payment or other payment forms for our services suffers a chargeback, we reserve the right to suspend the user's account. We will only restore the user's services after we have received all due payments. Service reactivation will only proceed at our discretion afterwards.
Version: March 15, 2019.